Methven UK Limited (“Methven”, "we", “us”, “our” and “ours”) is a company registered in England and Wales (company registration no. 06290166) whose registered office is at 2 New Bailey, 6 Stanley Street, Salford, M3 5GS.
We use different methods to collect personal data from and about you, including:
We may collect and process the following personal data about you:
The web server also automatically collects certain information which relates to every visitor to our website, including:
We will hold, use and disclose your personal data for our legitimate business purposes including:
In certain circumstances we will share your personal data with other parties. Details of those parties are set out below along with the reasons for sharing it:
We may also disclose your personal data to third parties:
All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for one of our group companies or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
Methven may transfer personal data to its head office located in New Zealand with company name Methven Limited and registered company address at 41 Jomac Place, Avondale, Auckland 1026, New Zealand. The European Commission has made a finding of adequacy in respect of transfers of personal data to New Zealand and the transfer is conducted on that basis.
We have put in place all steps reasonably necessary and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You may give us information about you by completing enquiry forms on the website or by corresponding with us by phone, email or otherwise. The information you give us may include your name, email address, address / location and phone number. We will retain this information while we are corresponding with you or fulfilling an order you have placed with us. We will retain this information for the duration of the order and beyond the end of that period as required by our insurance policies in place for time to time, to enable us to deal with contractual claims and to meet statutory obligations.
We may retain personal data about individual contacts at an organisation if it is included in surveys completed by you, in which case they will be retained for no longer than 3 years from the date of the survey.
We will only retain your personal data for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept.
When assessing what retention period is appropriate for your personal data, we take into consideration:
Where we need to use your personal data for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the information you choose to share with us. You can choose to accept or decline cookies. Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.
You have certain rights in relation to personal data we hold about you. Details of these rights and how to exercise them are set out below:
You also have the right to object to use of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
If you want to exercise any of the above rights, please email us at [email protected] or using the contact details in the Contact Us section below.
You can exercise your rights free of charge.
Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, you can contact us:
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any personal data which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.